At Flawless Finish (“we,” “our,” or “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website https://flawlessfinish.co.uk and related services. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect various types of information to provide you with the best experience and ensure proper service delivery. The information includes:
Personal Information
This includes data you voluntarily provide when you interact with us, such as:
- Full name
- Email address
- Phone number
- Postal address
- Payment details (if applicable)
- Date of birth (if required for treatments)
- Appointment details
- Any other information you provide when booking treatments, signing up for newsletters, or contacting us.
Technical and Usage Information
We automatically collect certain data when you visit our website:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on the site
- Referring website URLs
- Device information (mobile, desktop, tablet)
- Clickstream data and navigation paths
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. For more information, see our Cookies Policy below.
How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery: To manage and process your appointments, treatments, and inquiries.
- Communication: To respond to your questions, send booking confirmations, updates, and reminders.
- Marketing: To send you promotional materials, newsletters, and special offers (only with your consent).
- Website Improvement: To analyze how visitors use our site to improve usability, functionality, and content.
- Security: To protect against fraud, unauthorized access, or other security risks.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests.
Legal Basis for Processing Your Data
Under UK GDPR, we process your personal data based on the following grounds:
- Your consent (e.g., for marketing communications)
- Performance of a contract (e.g., providing treatment services you requested)
- Compliance with legal obligations
- Legitimate interests (e.g., improving our services, ensuring security)
Sharing Your Information
We will never sell your personal data. However, we may share your information with trusted third parties under strict confidentiality agreements, including:
- Service Providers: Such as booking systems, payment processors, email marketing platforms, IT service providers who assist with website hosting and maintenance.
- Legal Authorities: If required by law or to protect our legal rights.
- Business Partners: Occasionally, to fulfill your treatment requests or provide combined services.
All third parties are obligated to protect your data and only use it for the agreed purpose.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example, we keep records related to your treatments and appointments for a legally mandated period.
Data Security
We take data protection seriously and implement appropriate technical, administrative, and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include:
- Secure servers and databases
- Encryption of sensitive information
- Regular security audits and updates
- Access controls and staff training
Your Rights
You have important rights regarding your personal data, including:
- Right to Access: Request a copy of your personal data we hold.
- Right to Rectification: Ask us to correct any inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data where applicable.
- Right to Restrict Processing: Limit how we use your data.
- Right to Object: Object to certain processing activities, such as marketing.
- Right to Data Portability: Receive your data in a portable format.
- Right to Withdraw Consent: Withdraw any consent you have given at any time.
To exercise your rights or make inquiries, please contact us at [your email address].
Cookies Policy
We use cookies to:
- Enable essential website functions
- Analyze traffic and user behavior via tools like Google Analytics
- Personalize your experience and marketing messages
You can control or delete cookies via your browser settings, but disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies separately.
Children’s Privacy
Our services are intended for users aged 16 and above. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will promptly delete it.
International Data Transfers
As a UK-based business, we may transfer your data to third parties located outside the UK or the European Economic Area (EEA). When doing so, we ensure appropriate safeguards are in place to protect your data in compliance with data protection laws.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. Please review it regularly.